81,000 Customer Service Conversations Later: What I Wish I’d Known From Day One
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During my years as an eBay seller I had the opportunity to interact with 81,000 customers. How did I speak to so many customers? Here are the numbers: 9: years of selling 300: number of days I did customer service every year 30: The average number of conversations per day 9*30*300 = 81,000 If I take into account all the customer service work I’ve done at Crazylister, that number goes up to 100,000 customers. In…
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